Privacy Policy

Privacy Policy

EV Banking Solutions LLC (ROBO/) known as "EVB" Privacy Policy describes how we collect and use information that clients provide to us in connection with the creation or administration of EVB accounts. “Account Information” includes names, usernames, phone numbers, email addresses, and billing information associated with a client’s EVB account.

Privacy Policy applies to customers’ Account Information, information stored in each client’s ROBOSPREADS software portal, which utilizes Amazon AWS Cloud (Amazon Privacy Notice) and any personal information of client(s) end users stored in database or AWS. EVB will not disclose, move, access, or use customer content except as provided in your agreement with EVB. See your license agreement with EVB and our FAQs for more detail on how we handle content you store on our systems.

Client may opt to use our designated onsite DEVICE in which case information will be stored locally using a secure device built by our team. The platform will be downloaded to the local device and installed locally, removing all over the internet access.

Information we collect

We may collect information in order to deliver our services to clients and their end users. We may collect client information such as contact, financial, and other general client information, as well as information relating to your business needs and preferences and non-identifiable information such as your core system or third-party vendor, operating system, domain server, or web browser. We collect this information when you become a client or while using any platform or software provided.

We collect, retain, and use information to:

  • Protect and administer your records, billing, and to manage users
  • Comply with various laws and regulations
  • Empower us to help, design, or improve our services and products
  • Manage and maintain your accounts or otherwise service your needs
  • Understand your needs so that we can provide you with quality products and service.
  • We may also access your information when considering a request for additional services or when exercising our rights under the law or any agreement with you.

We do not plan on sharing your information or relationship with our company unless we have your permission. We may request to share said information in regards to advertising our client base, marketing, or for gaining additional business. We will not share any non-public or private information with other clients without permission and will maintain your data segregate from other clients.

We do not provide this information to third-parties for the purpose of independent marketing. Further, we do not reveal specific information about your accounts or business to parties outside the following affiliates or related entities except for the following required to conduct our business. The entities below relate directly to the same ownership and management group of ROBOSPREADS.

  • EV Banking Solutions LLC
  • Edwards Thrash and Associates LLC
  • Edwards and Associates LLC
  • Valen Consulting and Investing LLC

We will not provide information to outside groups unless:

  • You request or authorize it
  • The information is provided to help complete a transaction, perform a service initiated, or manage your software (IE, AWS, Microsoft server, GoDaddy to obtain SSLs)
  • Authorized by you or contemplated by our agreement or
  • The disclosure is otherwise lawfully required.

We do not intentionally collect or retain Nonpublic Personal Information about our clients or their customers unless specifically agreed to in our agreement or entered into the ROBOSPREADS platform by a client or as specifically provided below. Please review your software agreement for details related to NPI. Our ROBOSPREADS platform does not require NPI to complete a transaction and users storing said data in software should have completed adequate due diligence and agreed to our controls.  

Even if not agreeing to store NPI, we may, in providing services to you, come into possession of or gain access to, Nonpublic Personal Information about your customers. Services include providing software maintenance, support, processing, training, implementation, customization, or other services with regard to the software or services we provide, or to otherwise meet needs that you specifically express to us.

If we obtain Nonpublic Personal Information for any of these purposes and utilize it to accomplish the task for which we received this information, once the task is completed or it is no longer necessary for us to maintain the Nonpublic Personal Information, such information will be encrypted if needed for future use. Our staff, owners, and service personal all are required to complete confidentiality agreements to limit sharing, adhere to internal data standards such as encryption, and have back ground check(s) to limit sharing with unauthorized parties.

Marketing

We may contact you to introduce you to new products and services that may be of interest. Let us know if you do not want to receive any future sales communications at the address below:

EV Banking Solutions LLC 20 Esquila Road Santa, NM 87508

OR for faster response at INFO@credalyzer.com.

Marketing efforts do not include contacts:

  • As necessary to service your account by our staff
  • To notify you of software upgrades or release availability, or of other information related to your products, if applicable.
  • Annual billing notices with combined detail on renewing product or adding additional services
  • Through social media if following us or adding us as a contact or through sponsored content

Third-Party Links

We may allow you to link to various third-party sites. EVB does not control or access information you provide to third-parties.  EVB is not responsible for the privacy practices of unaffiliated third-party sites to which this website or our ROBOSPREADS software may link, and we encourage you to become familiar with the privacy practices of such sites before you provide them with personal information. You may not receive a warning before leaving our website or software, and it is up to the user to recognize a domain not ending in ROBOSPREADS.com.

Cookies: A cookie is a piece of text that your browser asks permission to place on your computer's hard drive. If you agree, then your browser adds the text in a small file. If you have set your browser to notify you before accepting a cookie, you may notice that extranet requests that a cookie be placed on your computer. This cookie only tells us when you visit our site and what information you access. It doesn't tell us your email address or who you are. If you want to give us that information later via registration, that's your choice. Cookies are a handy way to give you better service and personalize application session mapping by user. You will need to set your browser to accept cookies if you wish to add items to a shopping cart for online purchase.  Information collected or stored via cookies includes purchases and login credentials, among other data. This information is kept in a secure area within the extranet.

There are several advantages through the use of cookies. For example, when you are browsing an online store, you can add items to your “shopping cart” and return several days later to pick up where you left off, with the items still in the cart.

Cookies help us deliver a better site by monitoring what's working and what isn’t through site traffic analysis. In the future, a cookie may allow you to tell us what information you prefer to read and what you don't. For example, we may be able to advise you on content specific to your needs. We do not use cookies to determine your site traffic outside the extranet and we do not share site traffic information with third-parties, unless you follow links we provide.

COPPA: EVB does not intend to collect personal information from children who identify themselves as being less than 13 years of age. Such children should not provide personal information on any EVB site, and should ask their parents to submit a request on their behalf if they want to receive information related to this site. Software Platforms should not be used to add in identifying information of minors unless explicitly allowed by a parent or guardian and the client has agreed to our data controls along with performing adequate due diligence.  

PRODUCTS OR SERVICES

Because we offer such a variety of services and products to our clients, certain situations in which our treatment of information you provide to us (about you or your customers, including Nonpublic Personal Information) will differ from the above. Some services or products require us to maintain and/or disclose information about you or your customers.  When such treatment is required, our agreement with you will specifically address any information sharing requirements.

DATA SECURITY

We understand your commitment to privacy requires policies and procedures be in place to ensure data security. We realize that just as you will assess our privacy practices, you may be required to assess our security practices. We, unlike other providers, utilize Amazon Cloud Services to maintain our software and store your data, and do not host your information locally. We encourage you to review the SOC Amazon Soc 3 to understand specific controls available over your software and data. We further use encryption to secure NPI as defined in our license agreement while hosted at Amazon as an additional protection.

We manage your account access and active directory using a Windows server on AWS, providing a well-respected and controlled portal to manage users, password resets, and general access to the software. We further employ device authorization controls such as IP blocking to help prevent access from outside your authorized group on top of the controls Microsoft implements. Please visit AWS for more details on their controls at the link below. We utilize both vendors to segregate your data, lower the cost of the service we provide, and to utilize future technologies and the expertise of these major service provided. We have added layers of protection such as at rest/transit encryption above and beyond the controls found in AWS to further protect your or your client’s data.  

We will safeguard information according to established security standards and procedures if under our control, and will on an ongoing basis assess new technology designed to protect your information. Data involving Nonpublic Personal Information of your customers adhere to our disclosed safeguards and depend on your contract. We always seek to provide the following:

  • Protect against unauthorized access to or use of such information that could result in substantial harm or inconvenience to the owner of any such information.
  • Ensure the security and confidentiality of Nonpublic Personal Information in our possession.
  • Protect against any anticipated threats or hazards to the security or integrity of such information.

We have implemented procedures that limit access to Nonpublic Personal Information to only those staff, owners, developers, or related parties with a business reason to obtain such information. We are professionals in the industry with our developer engaged in IT security reviews on an ongoing basis. All of our staff or future staff will be educated about the importance of confidentiality and customer privacy through operating procedures, ongoing meetings, and our internal policies. We take reasonable disciplinary measures to enforce privacy responsibilities. We further complete confidentiality agreements, background, and credit checks on all staff to adequately vet those who may come in contact with your data.

We require all staff to use approved devices only to perform service requests, require encryption, antivirus, and other commercially acceptable IT controls. We will not have direct access to your network unless specifically provided for in our agreement with you. We may remotely login to your online portal or branch to perform support if requested or to perform upgrades.

Reduce Your Risk

EVB understands that consumer privacy is important to you. You can assist in protecting your information by recognizing the following principles.

  • Ensuring you are following all guidelines, manuals, and details provided regarding customer information.
  • Avoid entering nonpublic information in cells not designated for enhanced encryption such as comment, explanation, and free form boxes.
  • If at all possible, avoid sending personally identifiable information about your customers. Nonpublic Personal Information about your customers is often not necessary to provide support and maintenance for our other software products. If such information is necessary, we may suggest secure methods of sharing information.

We reserve the right to change these privacy and security practices, along with related provisions and policies, at any time. Notwithstanding our information sharing practices described in the above statement, information about you or your customers may be disclosed to regulators, as required by law, or as allowed by our agreement with you.

 

Last Updated April 24th, 2017

 

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